FAQ & Policies — Sandmann Firearms

Question 1

How fast do orders ship?

Accepted Answer

In-stock accessories and merch typically leave our fulfillment partners within 48 hours. Most domestic orders arrive within 3–7 business days. You'll get a tracking link by email the moment your order ships.

Question 2

Do you provide tracking?

Accepted Answer

Every shipment includes tracking. Small items like holsters and magazines ship USPS or UPS Ground; larger items like optics and range bags may ship UPS or FedEx depending on weight and destination.

Question 3

Where do you ship?

Accepted Answer

Accessories and merchandise ship to all 50 states. When firearms become part of the lineup, they will only ship to licensed dealers in states where the sale is lawful — see the transfer section below.

Question 4

Is there a shipping charge?

Accepted Answer

Yes — a flat shipping rate is calculated at checkout, and orders above our free-shipping threshold ship free within the contiguous United States. The exact threshold is shown on the cart before you pay.

Question 5

What's your return window?

Accepted Answer

Unused accessories and merch in original packaging can be returned within 30 days of delivery for a refund to your original payment method. Start a return by contacting us with your order number.

Question 6

How do I start a return?

Accepted Answer

Contact us first — we'll send return instructions and the right return address. Unauthorized returns may not be accepted, so save yourself the round trip and reach out.

Question 7

Anything I can't return?

Accepted Answer

Holsters and other items worn against a firearm can only be returned if unused and unmarked. For hygiene and safety, opened ammunition, cleaning solvents, and consumables can't be returned — defective items are replaced instead.

Question 8

What if my order arrives damaged?

Accepted Answer

If an item arrives damaged or isn't what you ordered, tell us within 7 days with a photo and we'll make it right — replacement or refund, your call, at our expense.

Question 9

Will you sell firearms?

Accepted Answer

Firearms are coming. Our plan is to offer firearms through a properly licensed network with full background checks and legal transfer at a local dealer near you. We'll announce it here and in the shop when the program launches.

Question 10

How will transfer work?

Accepted Answer

When a firearm is ordered, it will ship to a licensed dealer (FFL) in your area, not to your door. You'll complete the required paperwork and background check at the dealer before taking possession — exactly as federal and state law requires.

Question 11

Are there age requirements?

Accepted Answer

Yes. Under the Gun Control Act, you must be 18 to purchase long guns and 21 for handguns (and state law may be stricter). Some accessories such as ammunition and certain receivers carry the same requirements — age verification will be part of checkout where the law applies.

Question 12

Can accessories be restricted by state?

Accepted Answer

Some do. Certain states and cities restrict specific accessories — magazines, braces, and similar items. Where a restriction exists, we won't ship the item there. If your order can't be completed, you'll see it clearly at checkout, not after.

Questions, answered straight

Policies you can actually read

Shipping

Returns & exchanges

Firearms & FFL transfers

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